Please click the flag icon at the top of our website and select your country to view available shipping options. Some regions may have shipping restrictions. If your country is not listed, we are unfortunately unable to ship there at this time.

If your country isn't available for shipping, you can use our Store Locator to find a retail partner near you. You're also welcome to contact our Customer Care team at customerservice@kjaerweis.com, and we'll be happy to help confirm a stockist in your area.

United States

• Orders placed before 1:00 PM EST are processed within 1–2 business days.

• Orders placed after 1:00 PM EST on Fridays will be processed the next business day (Monday).

• During peak periods (such as holidays or promotional events), processing may take up to 3–5 business days.

• Once shipped, you will receive a tracking number via email.

• Delivery is typically within 5–7 business days from the ship date, depending on your location.

All Other Locations (International Orders)

• Orders placed before 1:00 PM EST are processed within 1–2 business days.

• Delivery is typically within 10–12 business days from the ship date, depending on your location and local carrier operations.

• Customs & Import Duties: International shipments may be subject to customs inspections, duties, or taxes upon arrival. These fees are determined by your local customs authority and are the responsibility of the customer.

• EU IOSS: For EU deliveries, we use IOSS to collect VAT at checkout on orders up to €150. This helps reduce surprises on delivery. Orders above €150 may still incur duties/taxes on arrival.

• Possible Delays: Customs processing, remote delivery locations, and public holidays may cause additional delays. Unfortunately, we cannot expedite customs clearance.

At this time, we're unable to offer expedited shipping — we appreciate your understanding.

We offer free shipping on orders over $100 within the U.S. and on orders over $150 in Europe. For customers in Canada, Hawaii, and Alaska, shipping is a flat rate of $25 or free on orders over $100. If you're located outside these regions, shipping will be calculated at checkout.

All orders ship from our North Carolina warehouse via USPS, GlobalPost, FedEx, DHL, or UPS, depending on the shipping method selected at checkout.

No, we do not ship to PO Boxes. However, we can ship to APO/FPO military addresses and U.S. territories using eligible carriers.

If you use a third-party package forwarding service, Kjaer Weis is not responsible for any loss, damage, or missing items once the package reaches the forwarding address.

Once your order ships, you will receive an email with a tracking number and link.
You can also view tracking details by logging into your Kjaer Weis account > My Orders.

When you place an order, an authorization is placed on your payment method. The final charge is captured once your order ships. This is standard payment processing for online orders.

We are unable to cancel or modify orders once they have been submitted, as they are immediately sent to processing.

If you no longer want your items once they arrive, you may return eligible products according to our Return Policy.

If your tracking shows your order as delivered but you can't locate it, please allow until the end of the day, as carriers sometimes mark packages as delivered while they're still in transit.

In the meantime, we recommend:

• Checking with neighbors, building staff, mailroom, or front desk

• Looking around your property or mailbox area

• Confirming the shipping address on your order confirmation

All orders include Route Package Protection, which covers lost, stolen, or damaged packages.
If your order still hasn't arrived within 24 hours of being marked "delivered," please:

• File a claim through Route, or

• Contact our customer care team, and we'll gladly assist you through the process.

Please note that once a package is marked as delivered, it is considered the responsibility of the recipient, and Kjaer Weis is not liable for packages lost or stolen in transit — however, with Route protection, you're fully covered.

We accept returns of products that are unused, unopened, and in their original packaging within 30 days of purchase for a full refund.

Please note that the following items are final sale and non-refundable:

• All brushes

• All bags

• Collector's Kits

Kjaer Weis reserves the right to refuse returns that appear to have been opened, used, or are not in their original condition.

To initiate a return, please contact us at customerservice@kjaerweis.com for instructions. Please be aware that return shipping costs are the responsibility of the customer.

We do not currently offer product exchanges. If you would like a different item, please return the original product (if eligible) for a refund and place a new order.

If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days of delivery at customerservice@kjaerweis.com with your order number and photos.

All orders include Route Package Protection, which covers lost, stolen, or damaged packages. We'll assist you with filing a Route claim if needed.

Yes, international orders may be returned if items are unused, unopened, and in original packaging. Please note:

• Customers are responsible for return shipping, duties, and customs fees.

• Original shipping charges, duties, and taxes are non-refundable.

• We are unable to provide prepaid return labels for international shipments.

Email customerservice@kjaerweis.com with your order number to request a return. Our team will provide instructions and return details.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a damaged item.

Once your return is received and inspected, refunds are issued to the original form of payment.

• Please allow 5–7 business days for processing once we receive your return.

• Your bank or card provider may take an additional 3–10 business days to post the refund.

We do not accept returns of opened or used products due to hygiene standards and product expiration concerns. As a low-waste, sustainable brand, we are unable to resell or repurpose items that have been opened.

That said, we truly value our customers and are currently working on upgrading our return process to be more seamless and customer-friendly, while staying true to our sustainability commitments.

To receive a full refund, both components—the Compact and the Refill—must be returned together. They must be:

• Unused and unopened

• In their original packaging
  If either part is missing or opened, we are unable to issue a full refund.

We can only accept returns for purchases made directly on kjaerweis.com.
If you purchased a product from a retailer or store, please contact them directly regarding their return policy.

If the item was purchased on kjaerweis.com, we're happy to help. The recipient or original purchaser can contact us at customerservice@kjaerweis.com with the order number or the purchaser's name and email.

• Refunds are issued to the original form of payment.

• At this time, we do not offer store credit or gift cards in place of a refund.

At this time, we do not offer store credit or exchanges. Eligible returns are refunded to the original payment method once the product is received and inspected.