Unfortunately, once an order has been placed, we cannot cancel or make any adjustments to your order.

Unfortunately, once an order has been placed, we cannot cancel or make any changes to the shipping or billing addresses.

Our apologies! Please email our Customer Service team at customerservice@kjaerweis.com so we can look into your order for you.

If an order is placed for an item that has been marked as out of stock in our warehouse, we will remove the item from your order and refund you the full amount.

Due to the nature of small batch production, please allow for additional time for your much-loved items to come back in stock. Please sign up on the product page using your email address to be notified once we are back in stock. We appreciate your patience!

We are able to ship to addresses outside of the EU with DHL or UPS, however, you will be required to pay applicable duties and taxes once the package arrives at customs. Unfortunately, we do not have information on how much duties and taxes would be.

We place the charge on your credit card once your order is confirmed.

We accept all major credit cards - Visa, American Express, MasterCard, and Discover. We also accept Klarna, Paypal, and Shop Pay.

We accept products in unused and unopened condition, and in their original packaging for a full refund within 30 days of purchase. Please note that the following items are FINAL SALE: all Brushes, all Bags, and Collector’s Kits. Kjaer Weis maintains the right to deny approval of a refund for items that are believed to have been previously used.To initiate a return, please contact customerservice@kjaerweis.com for further instruction. Please be advised, the customer is responsible for the return shipping fees.

If you choose to return your Red Edition or Iconic Edition purchase, you are required to return BOTH items (Compact AND the Refill) and both returned items must be in unused and unopened condition, and in the original packaging in order to receive a full refund.

We’re sorry, we do not offer exchanges at this time.

Once we receive your return, please allow 7-10 business days for your return to be processed and then up to 5-7 business days for your bank to post the refund to your account. You will receive an email when our team has processed your refund.

We are unable to accept returns on opened or used items due to hygienic reasons as well as the impact of the expiration date on the products. We are a low waste, sustainable company and we would not be able to resell or repurpose the product once opened or used. We really value our customers and are in the process of upgrading our return policy to provide a more customer-friendly and seamless returns process.

We do not accept returns from retailers other than kjaerweis.com. Please contact the retailer directly to inquire about a return.

Start earning points on all your purchases with our Rewards Program. To join, simply create a Glaze account or click here to get started. Once you’ve signed up, you will start earning rewards and points on all your Glaze purchases. Be sure to be logged into your account when making purchases to earn rewards. Learn more about ways you can earn points – here.

There are many ways you can earn points, ranging from following our social media accounts to receiving points with every purchase made on www.kjaerweis.com. You can find a list of all the ways to earn points on the Loyalty page here. 

You redeem your points at checkout. Once you have logged in, a scroller will show at checkout which displays how many points you have. The scroller will give you the option to redeem as many points as you would like from your account. 

You can see how many points you have earned by logging in on your account page or the loyalty page. 

If you are refunded any products, you will not be able to keep the loyalty points which were earnt from the purchased items.

You have 12 months to use your loyalty points.

You can see your rewards history from your account page, if you still think this is incorrect, please reach out to our customer service team who will help investigate this further for you.